Online services
Many of our services have online forms which allow you to access services at a time that is convenient to you. They are grouped into the following categories:
If you have an enquiry relating to a specific service please use our A-Z of services. Contact details for specific services can be found at the bottom of our pages, along with a link to an online contact form where one is available.
Please make use of our online services wherever possible. If the service you are looking for isn’t available on the website, the below contact methods are also available.
Live chat
Live chat is a service we are currently trialling. It is available on various pages of our website for associated enquiries. If we can deal with your enquiry over live chat, a box will appear on the bottom right hand of your screen.
Live chat is available:
- Monday to Thursday: 9am-5pm
- Friday: 9am-4pm
- Saturday: 9am-12noon
Customer Advice and Support Service
- online: fill out our online contact form
- phone: 0300 100 1800
- Monday to Thursday: 8am-5pm
- Friday: 8am-4pm
- Saturday: 9am-12noon
- visit a Contact Centre/Library Contact Centre
Emergency out of hours
Phone: 01896 752111
Headquarters
Phone 01835 824000.
Scottish Borders Council
Council Headquarters
Newtown St. Boswells
Melrose
TD6 0SA
British Sign Language users
Contact us via Contact Scotland-BSL.