Use this form to make a complaint if something has gone wrong, or you're unhappy with the service you've received. We value all complaints and use information from them to help us improve our services.
You can find out more information about our complaints procedure, the complaints that we handle, or other ways that we can resolve your complaint on our website (opens in new window).
Your MyScotBorders account
To allow you to track the progress of your complaint, sign in to your MyScotBorders account (opens in new window).
This form times out after 20 minutes inactivity, but if you sign in the information you’ve entered will be saved and you can return later to complete it.
If you don't have an account, you can use our website to:
To find out what we do with your information, view our Privacy Notice (opens in new window).
