Self-Isolation Grants - Freedom of information requests

Title or Description: Self-Isolation Grants
FOI Number: 15613
Date Received: 16/09/2021
Type of Request: FOI
Request or Question: 1) How long has it taken from application to payment being made for self-isolation grants to be processed broken down by a) median and b) the longest times that it has taken, in each month since January 2021.2) For the applications which took longer than one week, what was the reason for the delay and how many applications does this apply to.
Response: We can confirm that we do hold this information however, to collate the data, we would have to manually view the information and documentation held for each application. We estimate that we would have to manually check 1218 applications and payment records at a conservative estimate of 3 minutes per case which would total 3654 minutes (61 hours which would equate to 8.5 days work). The cost of investigating this would exceed the prescribed limits therefore your request is refused under Section 12 of the Freedom of Information Act Scotland 2002.