Garden Waste Collection - Freedom of information requests

Title or Description: Garden Waste Collection
FOI Number: 15718
Date Received: 20/10/2021
Type of Request: EIR
Request or Question: I am writing to request information under the Freedom of Information Act 2002. In order to help you with this request, I am outlining my query as specifically as possible.Please can you provide me with the following information with regards to Garden Waste Collection:-1. The Head/Manager of Garden Waste Collection, their contact details including their job title, email address and telephone number.2. How many subscriptions the council currently has on their system?
3. How much do you charge for this service?
4. The duration of the service, i.e. weekly, fortnightly, how weeks/ months of the year do you operate?
5. How does the council receive Garden Waste applications? Online or paper format?
6. What software platform do you use to manage your customers applications, i.e. .GOV.UK, Idox, Civica?
7. If you use a software platform, how long is the contract for and what is the value of the contract?
8. Who is your payment platform provider? i.e. Worldpay.
9. Does your current system allow automated payments?
10. Is your payment platform integrated with your Garden Waste system to allow automated payments?
11. Are you planning to increase/ expand the current Garden Waste service?
12. How many members of staff do you have managing Garden Waste applications?
Response: Scottish Borders Council do not offer Garden Waste Collection as a service therefore all questions are not applicable.