Council Telephone Service Costs - Freedom of information requests

Title or Description: Council Telephone Service Costs
FOI Number: 15735
Date Received: 28/10/2021
Type of Request: FOI
Request or Question: Under the Freedom of Information Act, I would like a breakdown, please, of the total cost to the council over each of the last five financial years (2021/22; 2020/21; 2019/20; 2018/19; 2017/18) for the following:1. Recorded messages on the council's telephone services (including a brief description of what was recorded)
2. On-hold music used on the council's telephone services (including details of song names and artists)
Response: 1. These are created in house therefore no specific attributable cost. These include welcome messages, out of hours messages and public holiday messages as appropriate.

2. We use the standard generic on hold music included as part of our telephony software, there is no separate cost for this or song name/artist.