SBC Council Website Content Management Process

462

10/05/2022

FOI

If your organisation is responsible for managing your public-facing main Council website (content management).Can you please provide me with the following:1. Can you please provide me with all information about the procedures for uploading material on your Council website as part of the website content management process? If any relevant policy or procedure documents, please forward copies.2. How are such procedures are communicated to Council staff?
3. Is there a written process or standard operating procedure in your department where staff who publish content online must adhere to in relation to redaction and uploading of documents onto a public domain (Council public website)?
4. Who oversees the process?
5. What procedures, policies or protocols do you have in place to ensure special category or sensitive personal data is not published on your website?
6. In relation to documents which hold personal information, how do staff know what information should be redacted and identified as public or private?
7. Who holds the administrative function of checking documents before being published online?
8. What department/service is responsible for the management (e.g. editor, moderator) of the content on the Council website.
9. Please detail what your IT Departments' function is concerning the management of the Council website.

1. Website content is generally managed in one of two ways:
* By content editors who sit within various departments/services – these staff update and upload content relevant to their area and support colleagues across their service in maintaining web content
* By the Communications and Marketing team – where content editors are not in place or are unavailable the Communications and Marketing team can update and upload material to the website.
In both instances the approval of new content and changed content rests with the Communications and Marketing team

2. A list of content editors is available on the intranet for colleagues to identify the best person to support them with their requirements. Information is also available on the staff intranet, providing guidance for those seeking to update or upload content to the corporate website.

3. Guidance on uploading documents to the website is provided to content editors. In respect of information which requires redaction, please see answer below for details of data protection etc.

4. The uploading process is as set out in the answer to the first question.

5. The Council's intranet which is accessible to its staff includes for example Code of Practice on Data Protection and Data Sharing Code of Practice. Guidance is also available from the Council's Information Management Team. Staff are also required to complete Information Management training at least on a yearly basis.

6.Private documents are not published on the corporate website.
Where there is a need to publish personal information on to the Council's website this instruction would either be contained within departmental process and or referred to as appropriate at a team meeting/discussion to ensure staff understand what is expected of them prior to publishing. Relevant guidance is available as per answer above.

7. Communications and Marketing team

8. Communications and Marketing team

9. N/A – our IT function is outsourced to CGI which provides a range of back end support in relation to the website and interface with the provider of the content management system, Jadu.

SBC Council Website Content Management Process - Freedom of information requests