1. Number of employees2. Number of IT staff
3. Current ITSM solution
4. Cloud or on-premise
5. If on-premise, do you have a cloud migration strategy?
6. If yes, please share more details, including budget allocation.
7. Number of licenses
8. Length of contract
9. Contract expiry date
10. Contract review date
11. Annual cost of contract
12. Total cost of contract
13. Person responsible for the software and their contact details
14. Person responsible for any future projects on reviewing or replacing the software and their contact details
Response
Q1 – headcount of SBC staff as at today’s date excluding casual staff and elected members = 5137
Q2 – headcount of IT staff = 6. This is based on the IT BP role/ICT Client function cost centre.
All other questions -
Scottish Borders Council does not have ITSM Software. Our IT was outsourced in 2016 to CGI and this is managed by them.
