We are a local authority established under the Local Government etc. (Scotland) Act 1994. Our head office is located at Newtown St Boswells, Melrose TD6 0SA. You can contact the us by:
- phone: 0300 100 1800
- email: customerservices@scotborders.gov.uk.
You can contact our Data Protection Officer using the contact details for the Council as set out above or by email at dataprotection@scotborders.gov.uk
How we will use your information
We administer the Hawick CARS grants on behalf of Historic Environment Scotland as part of our statutory duty under The Historic Environment (Scotland) Act 2014. We will use your information as part of the application process. If your funding application is successful, the information you have provided will be retained for 5 years after your application has been approved. If your funding application is unsuccessful, the information you have provided will be retained for 1 year after your application has been declined.
Who we may share your information with
Your information will be accessed by our staff who need to do so in order to assess your application for a grant from the Hawick Conservation Area Regeneration Scheme. We may also share your information with the Scottish Government and Historic Environment Scotland as part of our contractual obligations to provide financial reports on a quarterly basis to our external funders.
We are legally obliged to safeguard public funds so details will be checked internally for fraud prevention and verification purposes and may be shared with other public bodies for the same purpose. Your information may also be shared and analysed internally with the enforcement team to see if there are any notices on the building that we may need to be aware of, and with planning and building standards teams in order to provide management information, inform service delivery reform and similar purposes to meet our duty to achieve best value and continuous service improvement.
In general we do not transfer personal data outside either the UK or the European Economic Area (EEA) and on the rare occasions when it does so we will inform you. We will only transfer data outside the UK and the EEA when it is satisfied that the party which will handle the data and the country it is processing it in will provide adequate safeguards for personal privacy.
Decision-making
We do not use profiling or automated decision-making processes. A human decision-maker will always be involved before any decision is reached in relation to your application.
Third Party Information
If you have provided anyone else's details to us, please make sure that you have told them that you have given their information to us. We will only use this information as part of the assessment of your need for services and to contact them in connection with delivery of any such services. If they want any more information on how we will use their information they can visit:
- our website
- email: Dataprotection@scotborders.gov.uk
Your rights
For information on the rights you have over your personal data, please visit our website or if you would like a hard copy of this information, please contact us using the contact details provided above.
How to raise a complaint
We aim to directly resolve all complaints about how we handle personal information. If your complaint is about how we have handled your personal information, you can contact our Data Protection Officer by:
- email: dataprotection@scotborders.gov.uk
- phone: 0300 100 1800
However, you also have the right to lodge a complaint about data protection matters with the Information Commissioner's Office (ICO), who can be contacted by post at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF You can contact the ICO by:
- phone: 0303 123 1113
- website for more information
If your complaint is not about a data protection matter you can find details on how to make a complaint on our website