My Account Details - FAQs
Why have I been contacted?
At one time you have created a My Account on our website.
We are changing the way your data is stored and it is our responsibility to explain changes in how we store your data.
What is the update work that has been carried out?
We have moved our website, including your My Account details (name, email address and password) from its current location of an on premise server, to being hosted off premise on a managed cloud platform.
How was this work carried out?
The transfer of data was carried out via a dedicated and controlled Secure File Transfer Protocol, using password protection. As we are now storing your My Account details in a different location we want to make you aware of this.
Why is My Account being moved?
This is part of our digital infrastructure upgrade as we modernise the way we work and improve the services we offer on our website.
It will allow us to develop our online services so that you can do more on our website. For example, submit enquiries, apply for services, report faults, make payments and request information.
At present you will see no change to the website, but we are developing these and will make new services available on our website in due course.
What does My Account allow me to do?
There are a number of online forms on our website. Your My Account allows you to save forms mid way through completion, so that you can go back to the form to complete it at another time. My Account also allows you to view your submitted forms.
What My Account information do you hold on me?
- password
- title
- first name
- surname
How long do you keep my information for?
Currently we keep some of your information without limit of time, but we are in the process of reviewing the duration in which we retain your information.
Is my data safe on the cloud?
Yes, your data is safe on the cloud. As part of the due diligence that was undertaken when determining our hosting partner, rigorous security checks were undertaken to ensure that all expected security controls were available and have been implemented. These security systems are updated on a regular basis in line with industry best practise.
Does this apply to any other accounts I have with SBC?
There are separate registration and sign in processes for:
- applying for jobs and job alerts
- committee meeting alerts
- library services
- planning and building standards services
These accounts are not affected by the update we have carried out.
I would like to delete my account?
If you no longer wish to have a My Account and would like to request for it to be deleted, please email customeradvice@scotborders.gov.uk with your name and request to delete your My Account, we will then action that for you.