This webpage displays any missed collections that have not been carried out due to operational issues and have been reported to us by our staff members.
If your bin has not been collected as scheduled and is not listed below, please report it via our report a missed collection page.
Leave your bin/bags at the collection point but be mindful to ensure paths remain accessible for pedestrians and other users.
We will make every effort to return for your bin but there may be occasions when we are unable to do so. If we have not returned to empty your bin within five working days of your scheduled collection, remove your bin from the collection point. In this instance we will collect extra waste on your next scheduled collection day. Present the extra waste in bags at the side of your wheeled bin. We cannot accept recycling presented in black bags.
All collections
Household and Trade Waste and Recycling Collection – Cancellations
Due to severe weather warnings all waste and recycling collections will be cancelled on Friday 24 January.
Please do not put your bin out on Friday 24 January. We will try to recover as many collections as possible and ask for your patience and understanding in this unexpected situation.
Please see below for what to do with your bin:
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Collections cancelled on Friday 24 |
What to do with your bin |
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General waste |
Put your bin out on Monday 27 January and we will try and collect it as soon as we can. Please leave your bin presented as collections could take place any day from Monday to Saturday. If we have not collected your bin by the end of Saturday 1 February, please take it back in and we will collect extra waste on your next scheduled collection day, Friday 7 February. Please bag any extra waste and place it next to your general waste bin.
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Recycling |
Put your bin out on Monday 27 January and we will try and collect it as soon as we can. Please leave your bin presented as collections could take place any day from Monday to Saturday. If we have not collected your bin by the end of Saturday 1 February, please take it back in and we will collect extra recycling on your next scheduled collection day, Friday 7 February. Please bag any extra recycling and place it next to your recycling bin. Recycling can be put in any bag except black bags.
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Food waste |
Unfortunately, we will not be able to recover these collections. Please present your food waste bin on your next scheduled food waste collection day, Friday 31 January. If you do not have enough space in your food waste bin, please place any extra food waste in your general waste bin.
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Pick up vehicle collections |
Unfortunately, we will not be able to recover these collections. Please present your bin/bag on your next scheduled collection day and we will collect any extra bagged waste.
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General Waste Collections
Duns Rural Areas - Friday 3 January
- Due to a vehicle breakdown, the crew were unable to complete the general waste collections scheduled in the following areas: Edrom, Allanton, part of Reston, Edington Hill and surrounding areas.
- Residents and trade waste customers are advised if we have not returned for the bins within five working days to remove their bin from the collection point and in this instance, we will collect any extra general waste on the next scheduled collection day. Please place extra bagged general waste beside the bin on collection day.
Recycling Collections
Chirnside - Tuesday 7 January
- We were unable to complete the recycling collections scheduled the following areas of Chirnside due to operational issues:
- Lammerview, Cheviot Ave, Windram Road, Windram Place, Greenwell Ave, Croftsfield, Park View & Erskine Road
- Residents and trade waste customers are advised if we have not returned for the bins within 5 working days to remove their bin from the collection point and in this instance, we will collect any extra recycling on the next scheduled collection day. Please place extra bagged recycling beside the bin on collection day.
Galashiels Rural areas - Saturday 4 January
- Due to snowy weather conditions, the crew were unable to complete the recycling collections scheduled in the following areas; Cattleferry and Gala Bank area.
- Residents are advised if we have not returned for the bins within 5 working days to remove their bin from the collection point and in this instance, we will collect any extra recycling on the next scheduled collection day. Please place bagged recycling beside the bin on collection day.