Total Mobile South, West and Central teams - update 2.3.22
Colleagues,
We would like to take this opportunity to update you on the progress made for the South and West Homecare regions and Total Mobile.
We have now provided Total Mobile with all relevant data and it has been uploaded to the system. We are now working with Homecare Managers and Assistant Homecare Managers to set up the remainder of the system such as adding rosters and locations to staff and data checking the information that has been loaded.
Mobile phones and Total Mobile application
CGI is continuing to support staff with the new iPhone SE devices and get you activated in the Total Mobile application. They have been in attendance in Hawick over the past couple of weeks and will now be moving on to the West region. Please look out for information from your managers regarding dates and locations for you to attend to get assistance with these tasks.
It is crucial that we have all staff devices updated and activated as soon as possible. If you have not attended a session in the South and are unable to update and activate your device yourself, please contact your manager.
As we have communicated previously, if you are confident in completing these steps yourself, you can do so as follows:
Stage one
- your work iPhone must have the most up to date software version (iOS v15.3)
- to check this, click on Settings/General/About. You will see that the second line on this screen says Software Version, click this
- if your software version start with a number lower than 15, you will need to upgrade it
- from the Settings/General/About screen, click General at the top left, then click Software Update and Download and Install
- to upgrade you will need to be connected to Wi-Fi, this can be at home if you have Wi-Fi or in a work office
Stage two
- you need to log in to Total Mobile for the first time
- click on the Total Mobile app icon
- if you are asked for Site Details enter: sbc then log in as follows:
username: your employee/payroll number
password: your password for the TotalMobile app is in the text message that you have received
Once you have completed these stages, your account will require activation by the Total Mobile Project Team. This may take up to 24 hours to complete. Once your account has been activated, you will be able to log into the application on your phone, however you will not see any information in the app at this time.
Regards,
The Total Mobile Project