Total Mobile South, West and Central teams - update 14.2.22
Colleagues,
We are now in the process of planning to implement the Total Mobile solution for the South, West and Central regions of SB Cares. We have listened closely to the feedback that was provided by both front-line and back-office staff following implementation to the East and believe we are now in a position that will allow us to achieve the desired benefits of the solution.
We have not yet finalised the implementation date for these areas, and in advance of us committing a date we need to complete an initial preparatory task on your iPhone SE devices. Please expect to hear from your Assistant Homecare Managers, or CGI shortly, in order to enable and activate the Total Mobile application on your device. As part of this work, CGI will also seek to resolve any technical challenges you may be encountering with your phone.
Staff who require technical support to enable and activate the Total Mobile application, will be invited to attend a face to face support session with CGI colleagues. You will be notified by text message of the date, time and venue in advance of this.
We would ask staff who feel confident using their iPhone SE device to complete the iOS update and activate the Total Mobile application themselves. Please follow the two stages below in order to complete this task.
Stage one
- your work iPhone must have the most up to date software version (iOS v15.3)
- to check this, click on Settings/General/About. You will see that the second line on this screen says Software Version, click this
- if your software version start with a number lower than 15, you will need to upgrade it
- from the Settings/General/About screen, click General at the top left, then click Software Update and Download and Install
- to upgrade you will need to be connected to Wi-Fi, this can be at home if you have Wi-Fi or in a work office
Stage two
- you need to log in to Total Mobile for the first time
- click on the Total Mobile app icon
- if you are asked for Site Details enter: sbc then log in as follows:
username: your employee/payroll number
password: your password for the TotalMobile app is in the text message that you have received
Once you have completed these stages your account will require activation by the Total Mobile Project Team – this may take up to 24 hours to complete. Once your account has been activated, you will be able to log into the application on your phone, however you will not see any information in the app at this time.
Once we have completed this initial preparatory task, we will be able to confirm the dates for Go-Live to these regions and we will keep you up-to-date as we progress. Microsoft Teams meetings with senior managers are being arranged for 28 February and 1 March 2022, to allow you the opportunity to drop-in to discuss any questions or concerns that you may have. The meeting link will be sent to you directly.
Please remember to keep an eye on these webpages for further updates.
Regards,
The Total Mobile Project